AVP, Claims Litigation Operations
USAA
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $224,250 - $403,650 per year
Job Level
Lead
About the role
- Accountable for teams handling complex auto and property litigation to deliver operational litigation results at scale
- Responsible for member service, paying what we owe, controlling legal expenses, employee engagement, quality, operational risk and compliance across multiple operational areas
- Sets operational goals and measures to achieve overall claims litigation targets
- Designs and implements claim’s strategies supporting enterprise objectives
- Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives
- Responsible for identifying and advancing broad strategic improvements to the litigation operation including efficiency, effectiveness, compliance and regulatory adherence
- Engages with and represents USAA with external law firms and other partners as appropriate
- Responsible for organizational leadership, communication, employee engagement and coordination of business and Enterprise initiatives
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 10 years of progressive customer service, operational, legal or military experience to include a minimum of 8 years of demonstrated insurance litigation proficiency and experience
- 6 years of people leadership experience in building, managing and/or developing high-performing teams required
- Experience in developing legal service delivery solutions
- Executive-level business and technical acumen in effective claims litigation handling processes, claims risk and compliance, law firm vendor management, integrated change management and front-line communications leading to operational excellence
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance litigationclaims litigationlegal service delivery solutionsclaims risk managementcompliancevendor managementchange managementoperational excellence
Soft skills
organizational leadershipcommunicationemployee engagementcollaborationinfluence
Certifications
Bachelor's degree