UPS

Customer Success Specialist

UPS

full-time

Posted on:

Location Type: Office

Location: Wroclaw • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

About the role

  • Works closely with US based Customer Success Team, including Implementation Supervisors/Specialists and Success Enablement Supervisors to support new business wins and reduce churn
  • Works on technology solution setups (e.g., ex. CampusShip, WorldShip, Quantum View Manage, My Choice for Business, Billing Center, etc.)
  • Completes tasks within given SLAs accurately and efficiently
  • Documents activities in various UPS systems
  • Communicates task progress to appropriate parties for status visibility

Requirements

  • Proven experience working in environments with a strong emphasis on efficiency, organization, and task management (UPS experience preferred)
  • Fluent in English with excellent verbal and written communication skills
  • Knowledge of shipping and logistics solutions, and a solution-oriented mindset
  • Highly organized, detail-oriented, and able to manage multiple tasks in a project-driven environment
  • Quick learner with strong follow-through and problem-solving skills
  • Strong collaboration skills and ability to work effectively with internal partners across functions
  • Experience using customer success platforms (e.g., Salesforce) and making data-driven decisions
  • Available to work during US business hours (2 PM – 10 PM CET)
  • At least 6 months employment track at current position in UPS (for internal candidates only)
Benefits
  • Stable employment based on an employment contract
  • Social benefit package (including sport package, life insurance, health care, pension scheme, co-financing of corrective glasses, additional social benefits)
  • Wellbeing program – access to a platform of emotional support and coaching for our employees and their families
  • Access to a training platform enabling the development of various competences
  • Full training and support of the team after the implementation period
  • Equipment for work
  • Gaining valuable professional experience in an international environment
  • Using foreign language in daily business contacts
  • Employee referral program
  • Possibility to get involved and develop your passions by participating in employee committees (charity initiatives, sports committee, employee newsletter, etc.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
task managementshipping solutionslogistics solutionsdata-driven decision making
Soft skills
communication skillsorganizational skillsdetail-orientedproblem-solving skillscollaboration skillsquick learner