Manager, Customer Excellence
UPM - The Biofore Company
full-time
Posted on:
Location Type: Hybrid
Location: Naperville • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $107,780 - $143,700 per year
Job Level
Mid-LevelSenior
About the role
- Implement defined sales processes and tools within the North American sales area to enable defined ways of working, use of technology, and alignment with other Sales Areas
- Identify commercial requirements and customer needs within the Sales Area and provide internal input to guide future developments
- Identify and implement best practices across sales teams
- Monitor key performance indicators for the Sales Area on sales performance, market conditions and team progress, benchmark with other Sales Areas, and maintain action plans
- Ensure effective implementation of sales initiatives including customer segmentation, category strategies, product management and development as well as pricing approach in close collaboration with other involved functions
- Promote a culture of continuous improvement by encouraging multi-directional feedback related to development
- Collaborate within the functional level development team to bring the Sales Area perspective to organizational development topics
- Responsible for launching development initiatives and tasks within the Sales Area.
Requirements
- 3 to 5 years’ experience in a sales related function and ideally experience in developing an area or team
- University degree or equivalent level of experience
- Demonstrated success in identifying and implementing best practices as well as process development
- Mindset geared towards efficiency, agility and streamlining
- Good team co-operation skills
- Coordinate and communicate effectively in challenging situations
- Demonstrate readiness for change and taking initiative
- Relevant sales system experience, including those systems currently in use within the sales team
- Fluent in English.
Benefits
- Health insurance: comprehensive medical, dental and vision plans
- Other insurances: disability coverage, life, and AD&D insurance
- Retirement plan: 401(k) with company match and employer retirement contribution
- Paid time off: 15 days of paid time off plus 13 company holidays
- Bonus: annual performance-based short-term incentive plan
- Other: professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales processescustomer segmentationcategory strategiesproduct managementpricing approachkey performance indicatorsprocess developmentbest practices implementationsales performance monitoringmarket conditions analysis
Soft skills
team cooperationeffective communicationinitiativereadiness for changeagilityefficiency mindsetmulti-directional feedbackcollaborationproblem-solvingcontinuous improvement