Customer Advocate

• Report to our Senior Director of Customer Advocacy
• Establish and nurture strong relationships with customer stakeholders at all levels, from technical champions to economic buyers, starting before contract close.
• Partner with customers, internal teams and SI’s in the delivery of applications
• Educate customers about Unqork, including new features and functionality on a regular basis
• Ensure customer needs are met at the highest level of quality regardless of delivery model and resources assigned
• Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for success, retention, and expansion.
• Help customers expand their use of Unqork by understanding existing use cases, identifying blockers, and proactively suggesting additional applications.
• Develop and execute customer success strategies, ensuring adherence to best practices and compliance to agreed-upon roles/responsibilities
• Track and manage renewals, including appropriate teams as needed
• Utilize health and success metrics to monitor customers and their application usage to drive success strategy
• Provide continuous assistance post-go-live, including regular check-ins, Quarterly Business Reviews (QBRs), and defining Customer Success Plans (CSPs) to ensure ongoing platform adoption.
• Support expanding use of Unqork by identifying and driving expansion within accounts
• Identify opportunities for enablement, training and technical advisory services, as well as analyze support tickets and share strategic findings with customer
• Act as the internal voice of the customer, ensuring their wins, challenges, and insights are heard, understood, and acted upon by internal teams across GTM, Product, Marketing, and other teams within Unqork.
• Share customer feedback with internal teams to identify opportunities for product improvement, template development, and new features
• Identify customer success stories and work with Marketing to publish case studies, testimonials and references to highlight tangible business value

Senior Principal Customer Advocate Manager

Customer Advocate, Exception Handling

Client Advocate

Customer Success Advocate

Customer Advocate