Univision Computers

Customer Success Manager

• Build and maintain strong relationships with valued client accounts by understanding their business needs and delivering regular IT business reviews.
• Coordinate with service engineers to generate timely and accurate quotes using our quoting systems.
• Collaborate with clients, service teams, and project managers to balance IT needs with budgets.
• Guide clients in aligning their IT environment with our service offerings.
• Work closely with fellow Account Managers and services teams to identify and capitalize on sales opportunities.
• Proactively identify and address potential customer concerns to ensure satisfaction.
• Provide clear and accurate information on IT products and services.
• Document customer interactions, issues, and solutions for future reference.
• Perform other duties as assigned.