Universal Music Group, Inc.

Director, AI/ML, GenAI & Intelligent Automation – Finance Technology

Universal Music Group, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • District of Columbia, New Hampshire, New Jersey, North Carolina, Tennessee • 🇺🇸 United States

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Salary

💰 $178,834 - $215,205 per year

Job Level

Lead

Tech Stack

AWSAzureCloudERPOraclePyTorchRPAScikit-LearnTensorflow

About the role

  • Establish and lead the AI/ML/IPA Center of Excellence (CoE) to define the strategy, operating model, and governance for intelligent automation across FASST and Global Finance Technology
  • Develop and execute a multi-year roadmap to embed AI, ML, and GenAI into Finance processes (R2R, O2C, P2P) to drive measurable business outcomes
  • Partner with Finance and Technology leadership to identify, assess, and prioritize automation and AI opportunities
  • Serve as a thought leader on emerging AI, GenAI, and automation trends, ensuring alignment with enterprise digital transformation strategies
  • Build and lead a global, cross-functional CoE team of automation engineers, business analysts and solution architects
  • Define frameworks and best practices for model management, automation lifecycle, and responsible AI governance
  • Create reusable assets, reference architectures, and scalable solutions that accelerate delivery and adoption
  • Lead enablement initiatives to upskill teams and promote a data- and automation-first culture across Finance and Technology
  • Design, develop, and operationalize AI/ML, GenAI, and automation solutions leveraging enterprise-grade platforms such as Azure AI, Google Cloud AI, AWS AI, OpenAI, and related ecosystems
  • Deliver automation solutions that integrate with ERP, analytics, and workflow systems to improve efficiency, accuracy, and insights
  • Implement intelligent process automation (IPA) solutions using RPA, NLP, ML pipelines, process mining, and LLM-based copilots
  • Ensure scalability, reliability, and sustainability of deployed AI/automation systems through continuous monitoring and optimization
  • Collaborate with Global Finance Operations (GFO) and regional Finance leaders to align automation initiatives with global business priorities
  • Partner with FASST delivery teams, data platform owners, and enterprise architects to ensure solutions align with enterprise architecture and security standards
  • Engage with strategic technology vendors and cloud partners to co-innovate and explore next-generation AI/automation capabilities
  • Define and monitor KPIs to measure automation adoption, ROI, and business impact across Finance processes
  • Drive continuous improvement by leveraging data-driven insights and AI performance analytics
  • Evolve the CoE’s strategy and operating model to support scalability, governance, and long-term value creation

Requirements

  • Bachelor’s degree in computer science, Engineering, Finance, or a related field (Master’s preferred)
  • 15+ years of experience in AI/ML, Intelligent Automation, or Digital Transformation, preferably within Finance or Enterprise Technology
  • Proven success in establishing and leading an AI/Automation Center of Excellence (CoE) within a global organization
  • Strong expertise across AI/ML and GenAI platforms spanning major cloud ecosystems (Azure, AWS, Google Cloud, OpenAI, etc.)
  • Hands-on experience with RPA tools (UiPath, Automation Anywhere, Power Platform) and AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn, LangChain)
  • In-depth understanding of Finance processes (R2R, O2C, P2P) and ERP platforms (SAP, Oracle, Workday)
  • Demonstrated ability to translate business needs into scalable, value-driven technology solutions
  • Exceptional leadership, communication, and stakeholder management skills, with a collaborative, forward-thinking mindset.
Benefits
  • Comprehensive medical, dental, vision, and FSA options
  • 100% coverage for out-patient mental health services
  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
  • A lifetime fertility support allowance of $30,000 to plan participants
  • Student Loan Repayment Assistance and Tuition Reimbursement
  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
  • Flexible Paid Time Off (PTO) for exempt employees
  • 3-weeks PTO for non-exempt employees
  • 2-weeks paid Winter Break
  • 10 Company Holidays (including Juneteenth and Wellbeing Day)
  • Summer Fridays (between Memorial Day and Labor Day)
  • Generous paid parental leave for every type of parent

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AIMLGenAIIntelligent AutomationRPANLPML pipelinesprocess miningTensorFlowPyTorch
Soft skills
leadershipcommunicationstakeholder managementcollaborationstrategic thinkingdata-driven insightscontinuous improvementforward-thinking mindset