Product Operations Specialist
UniUni
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$55,000 - CA$75,000 per year
Job Level
JuniorMid-Level
About the role
- Prepare training materials, user guides, and SOPs ahead of product or feature launches.
- Organize and deliver product training sessions for warehouse teams, station managers and drivers - onsite and remotely.
- Act as a go-to resource during the first days after new feature releases.
- Collect structured feedback from frontline staff and drivers regarding new features, workflows, and usability issues.
- Observe how tools are used in real operational settings and identify improvement opportunities.
- Work closely with Product Managers and Designers to inform future iterations based on user input.
- Collaborate with Operations, QA, and Product team to ensure alignment between real-world workflows and system design.
- Participate in feature brainstorming sessions, sharing frontline insights to help guide product decisions.
Requirements
- 1–3 years of experience in operations, logistics, training, or product support roles—ideally in a fast-paced tech or logistics company.
- Comfortable traveling and spending time onsite in warehouse and delivery environments.
- Excellent communication and presentation skills; able to explain technical concepts to non-technical users.
- Self-starter with a strong sense of ownership and a proactive, collaborative mindset.
- Quick learner with high curiosity and eagerness to understand how product and operations work together.
- Familiarity with delivery operations, warehouse systems, or mobile apps for logistics.
- Experience working with product or UX teams.
- Multilingual (English + Chinese or Spanish) is a strong asset.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training materials preparationuser guides creationSOPs developmentproduct training deliveryfeedback collectionusability analysisfeature brainstormingoperations supportlogistics knowledgeproduct support experience
Soft skills
communication skillspresentation skillscollaborative mindsetself-starterownershipproactive attitudequick learnercuriosityability to explain technical conceptsmultilingual