Technical Desk Analyst I, Tier 1
UnityBPO
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, New Mexico, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Mid-LevelSenior
About the role
- Provide first-level technical support for hardware and software problems
- Support multiple clients
- Identify and document customer issues clearly and accurately
- Escalate unresolved tickets to appropriate internal teams as needed
- Accurately assign ticket urgency and impact following ITIL best practices
- Assist clinicians—including doctors, nurses, and therapists—with EHR usability
- Deliver outstanding customer service through clear communication, patience, and empathy
Requirements
- High School diploma or GED (or equivalent experience)
- Must have hard wired connection to router
- Previous experience in a customer service or technical support role
- Basic knowledge of PC operations and desktop applications
- Strong verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Openness to feedback and eagerness to learn
- Adaptability and self-motivation in a remote work setting
- Preferred but not required: CompTIA A+ certification
- Experience working in Electronic Health Record (EHR) systems
- Familiarity with medical terminology
Benefits
- Ongoing training
- Support for pursuit of certifications
- Remote flexibility
- Career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportPC operationsdesktop applicationsEHR systems
Soft skills
customer servicecommunicationproblem-solvingmultitaskingadaptabilityself-motivationopenness to feedbackempathypatience
Certifications
CompTIA A+