Director

• Provide clear direction, performance management, and professional development to ensure high-quality project delivery.
• Foster collaboration across functional areas to drive consistency, innovation, and continuous improvement.
• Manage delivery escalations, ensuring timely resolution and customer satisfaction.
• Oversee reporting on key projects and maintain transparency across all delivery activities.
• Monitor utilization, delivery metrics, and demand/capacity reporting to ensure optimal resource allocation.
• Drive adherence to project delivery standards, methodologies, and governance frameworks.
• Partner with the Sales organization to maintain visibility into the sales pipeline within the vertical.
• Support strategic pursuits by providing delivery insights, technical validation, and resourcing input.
• Act as the primary delivery relationship manager for targeted partners within the vertical.
• Develop and execute services action plans for top ARR (Annual Recurring Revenue) customers.
• Ensure oversight and enforcement of partner routing to drive alignment and accountability.
• Showcase project highlights, success stories, and customer value outcomes.
• Define and maintain a roster of “go-to” technical experts for each core product area to accelerate issue resolution and innovation.
• Provide guidance and support to project teams and customers as needed.

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