Operations Manager – Advanced Customer Solutions
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Tempe • Arizona, Minnesota, Ohio, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $111,605 - $131,300 per year
Job Level
SeniorLead
About the role
- Inspire teams and drive strategy
- Lead operations through automation and streamlined processes
- Manage a team performing wire research and investigations
- Review items in queue with proper analysis and routing
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically eight or more years of relevant experience
- Knowledge wire operations and wire functions is desired, or other payment platforms desired.
- Understanding of applicable Federal and State laws and regulations
- Experience with NSP (Non Stop Payments) / CopeStar desired
- Good organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal and verbal and written communication skills
- Excellent supervisory and management skills
- Ability to manage multiple tasks
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
wire operationswire functionspayment platformsNSP (Non Stop Payments)CopeStar
Soft skills
organizational skillsmanagerial skillsproject management skillscustomer relations skillsinterpersonal skillsverbal communication skillswritten communication skillssupervisory skillsability to manage multiple tasks
Certifications
Bachelor’s degree