U.S. Bank

Advanced Analyst

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Minnesota, Ohio, Oregon, Texas • 🇺🇸 United States

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Salary

💰 $98,175 - $115,500 per year

Job Level

Mid-LevelSenior

Tech Stack

PythonSQL

About the role

  • Support 24 hour banking and specialty contact centers by conducting deep dive analysis to answer business questions
  • Improve customer experience and operations transformation related to contact centers
  • Responsible for very complex reporting projects that gather and integrate large volumes of data
  • Perform in depth analysis, interprets results and develops actionable insights and recommendations for use across the company
  • Acquire data from multiple data sources in order to perform analysis and reporting
  • Identify, analyze and interpret trends or patterns in complex data to provide recommendations for action
  • Present data and analysis in a clear and concise manner
  • Collaborate with various partners to provide a holistic view of the analysis
  • Measure and monitor results of applied recommendations and present adjustments
  • Ensure all data acquisition, sharing and results of applied recommendations are compliant with company standards

Requirements

  • Bachelor's degree, or equivalent work experience
  • Five to seven years of data analysis experience
  • Experience in Python and SQL for querying data, unions, joins, data extraction, data mining
  • Power BI experience to visualize and present insights in a meaningful way
  • Ability to maintain effective partnerships through strong collaboration with diverse business partners, internal teams, leaders, and product owners
  • Strong decision-making and problem-solving skills
  • Strong organization and project management skills in a deadline driven environment
  • Effective interpersonal, verbal and written communication skills
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisPythonSQLdata extractiondata miningPower BIreportingdata integrationtrend analysisdata visualization
Soft skills
collaborationdecision-makingproblem-solvingorganizationproject managementinterpersonal communicationverbal communicationwritten communication
Certifications
Bachelor's degree