U.S. Bank

Client Connectivity Solutions Consultant – Onboarding

U.S. Bank

full-time

Posted on:

Location Type: Office

Location: Saint Paul • Minnesota, Texas • 🇺🇸 United States

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Salary

💰 $92,820 - $109,200 per year

Job Level

JuniorMid-Level

Tech Stack

ITSMJavaScriptNode.jsPythonReactServiceNowSplunk

About the role

  • Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs.
  • Collaborate across business and technical teams to contribute to the success of our API operations services.
  • Define the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency.
  • Assist in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments.
  • Track and monitors the customer requests through completion, while providing excellent service and support.

Requirements

  • Bachelor's degree, or equivalent work experience
  • Typically, two or more years of related experience
  • Proficient understanding of ITSM and AGILE methodologies
  • Proficient understanding of API experience
  • Customer-facing support or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#
  • Experience working with logs and analyzing http status codes via logging tools such as Kibana or Splunk
  • Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now
  • High attention to detail, information design and visual presentation, and strong organizational skills
  • Strong influencing and partnership/collaboration skills to drive cross-functional teams
  • Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
  • Ability to quickly learn new skills and processes while also being adaptable to changing requirements
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Effective verbal and written communication skills
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API experienceREACT.jsPythonNode.jsC#ITSMAGILE methodologieshttp status codeslogging toolsticketing systems
Soft skills
attention to detailorganizational skillsinfluencing skillscollaboration skillsability to manage multiple tasksadaptabilityeffective communication skills