Operations

• Responsible for supervising the day-to-day activities related to the closing team and/or default management functions along with the corresponding operational functions
• Provides supervision and guidance to employees in assigned area(s);
• Manages their work flow, ensuring timelines, quality and service expectations are met
• Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues
• Communicates new policies, procedures, and products to staff
• Maintains a high level of customer service both internally and externally
• Provides ongoing training, coaching, motivating, and team building of support staff
• Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff
• Approves employee time records, work assignments, vacations, sick pay, etc.

Mortgage Operations Supervisor

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist

Senior Campaign Operations Manager