Global Security Operations Center – GSOC Operator
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents
- Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations
- Support access control and visitor management processes
- Manage security-related calls for service and provide general guidance to employees, vendors, and guests
- Maintain awareness of business travelers and personnel accessing Twilio facilities
- Partner with local site security teams to escalate and dispatch resources for incident and alarm response
- Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents
- Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
- Assess and triage events and incidents to determine their impact to operations
- Dispatch and coordinate response with emergency response personnel
- Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted
- Maintain real-time incident documentation for reporting and analysis
- Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions
- Participate in post-incident reviews to document and implement corrective action and improvements to future response
- Maintain a strong understanding of security and emergency standard operating procedures
- Utilize critical thinking and problem solving skills to analyse situations and implement solutions
- Support large projects that will improve Twilio’s GSOC capabilities and initiatives
Requirements
- 3+ years of experience in a GSOC working environment
- Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools
- Experience with open-source intelligence (OSINT) research tools
- Strong critical thinking and problem-solving skills
- Proven ability to follow standard operating procedures and playbooks
- Ability to prioritize tasks in a fast-paced environment
- Ability to stay calm, professional, and think clearly in high-stress situations
- Ability to communicate clearly and concisely; verbal and written
- Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours.
- English Language Proficiency
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
physical securityincident responseaccess control systemsintrusion detection systemsvideo surveillance systemsvisitor management systemsopen-source intelligenceemergency responselife-safety checksincident documentation
Soft skills
critical thinkingproblem solvingcommunicationtask prioritizationcalmness under pressureprofessionalismclear writingteam collaborationadaptabilitysituational awareness