Customer Service Specialist
TV-Wartezimmer
full-time
Posted on:
Location Type: Office
Location: Freising • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Phone-based customer support (inbound and outbound)
- Support with technical or organizational issues
- Documentation in the ticketing system/CRM
- Technical assistance for PC/network issues (depending on strengths)
- Preparation of informational materials and presentations (PowerPoint)
- Linguistically demanding communication and written text work
Requirements
- Strong communication skills and enjoyment of working on the phone
- Technical understanding (PC/network basics)
- Very good German language skills, written and spoken
- Experience with MS Office, especially PowerPoint
Benefits
- Permanent full-time position (40 hours/week)
- Up to 30 days of remote work per year
- Corporate benefits
- Company contributions to capital-forming savings (Vermögenswirksame Leistungen)
- Childcare subsidy
- Company pension scheme (bAV)
- Public transport subsidy
- Health promotion / wellness programs
- Support for further training and professional development
- Collegial team with an open-door culture and short decision-making paths
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical understandingPC basicsnetwork basicsdocumentationticketing systemCRMPowerPoint
Soft skills
strong communication skillsenjoyment of working on the phonelinguistically demanding communication