Support Engineer

• Work in a team environment to develop and provide application maintenance and operational support for a large enterprise application.
• Collaborate with product managers, business analysts, and delivery teams to support production issues and enhancement requests.
• Troubleshoot defects, determine root causes, and deliver software patches with quick turnaround.
• Implement solutions that improve application performance, security, and maintainability.
• Perform continuous security assessment and deploy risk-mitigation controls.
• Configure CI/CD pipelines and continuous monitoring tools.
• Prepare deployment packages including builds and all required deployment documentation.
• Support deployment in both on-premises and AWS cloud environments.
• Implement cloud infrastructure as code (IaC) and support AWS cost-optimization activities.
• Develop SOP documentation and runbooks for repeatable operational tasks.
• Perform server hardening based on CIS Benchmarks and DISA STIG requirements.
• Develop technical documentation, operational workflows, and security policies that align with federal IT standards such as FISMA and FedRAMP.
• Conduct vulnerability and compliance scans, analyze findings, and validate remediation.
• Ensure adherence to TurningPoint’s CMMI Maturity Level 5 processes and procedures.

Applications Support Engineer

Project Customer Support Analyst

IT Technical Support Specialist

Staff Technical Analyst, Information Systems