Fiber Operations Support Coordinator
Tucows
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $48,000 per year
Job Level
JuniorMid-Level
About the role
- Coordinate the resolution of construction related concerns including damage to private property, infrastructure and installation damages
- Correspond with residents regarding repairs and reimbursements
- Provide high-quality day-of-job support as the first point of contact for field technicians and local operations teams across all Ting markets
- Monitor scheduled and completed work orders for quality and accuracy, and ensure routing is optimized for local operations teams across all Ting markets
- Assist with the collection and interpretation of data as it relates to national and local operational analytics
- Ensure all operational playbooks, processes, and procedures are followed and provide feedback as appropriate
- Assist local teams with workforce & capacity planning
- Monitor vendor related SLAs and present data as it relates to national vendor performance
Requirements
- Two or more years of experience in a customer service role, preferably in a telco or internet service provider
- User-experience with one or more versions of scheduling & dispatching software is preferred
- Dispatching, vendor management, and data analytics experience is an asset
- Knowledge of construction practices is a plus
- Experience with property management, real estate, or dealing with HOAs/housing co-ops/condominiums is preferred
- Growth mindset required – Must be driven to grow and succeed professionally.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsdispatchingvendor managementscheduling softwareconstruction practicesproperty managementreal estate
Soft skills
customer servicecommunicationproblem-solvingfeedbackgrowth mindset