Operations

• Support large-scale content and asset ingestion, monitoring, troubleshooting, and resolving video transcoding errors
• Provide technical and IT admin support for editorial workflows
• Develop, maintain, and document internal tools, scripts, and tracking systems
• Facilitate and manage vendor relationships
• Create and share knowledge resources to reduce support bottlenecks
• Partner with cross-functional teams to improve workflows
• Assist in training and supporting Content Operations Associates
• Support other projects and initiatives as needed

Technical Ops Associate

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Operations Strategy Coordinator

Senior TechOps Engineer