Vice President, Client Success – Technology
TTEC
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $170,000 - $210,000 per year
Job Level
Lead
About the role
- Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set.
- Nurture relationships with clients to grow a profitable book of business leveraging your passion for customer experience.
- Ensure alignment between organizational objectives and each client's needs to maintain and deliver profitable growth in the portfolio.
- Act as a visionary for the client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions.
- Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with clients’ business needs.
- Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit clients and company growth.
Requirements
- 15+ years of business leadership experience, preferably in the customer experience industry
- In depth knowledge of customer experience with enterprise level technology industry clients
- Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques.
- Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment.
- A problem solver with demonstrated success influencing, managing and being part of matrix organizations.
- Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment
- Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach
Benefits
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer experiencebusiness strategysales processcontact center operationsfinancial metricsproblem solvinginfluencingmatrix organization managementlarge scale optimizationdigitized offerings
Soft skills
leadershipcollaborationvisionary thinkingcreativityethical behaviorteam galvanizationcommunicationstrategic thinkingrelationship nurturingoperational planning