TTEC Digital

Principal Architect

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $175,000 - $190,000 per year

Job Level

Lead

Tech Stack

ASP.NETCloudJavaJavaScript.NETPythonServiceNow

About the role

  • Overall subject matter expert for all external and internal thought leader within the Zoom Contact Center CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
  • Influences opportunity strategy to incorporate the right technologies.
  • Exercises wide latitude in determining objectives and approaches to client engagements.
  • Designing, configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments
  • Design and Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
  • Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
  • Lead a team of TTEC Digital project developers to enhance and improve software written in one or more of the following languages: Java, C#, ASP.NET
  • Work with system analysis and project management for the successful completion of a project.
  • Works on issues that impact design/selling success, future concepts, and product offerings.
  • Deliver high-quality software on time.
  • Lead meetings and training as required.

Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • 5 or more years’ experience in Zoom Contact Center and UC environments.
  • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
  • 3-5 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
  • Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
  • Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
  • Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)
  • Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies
  • Ability to mentor Software Engineers and junior staff
  • Create new code and testing solutions for projects.
  • Experience with Conversational AI platforms highly desired
  • Network infrastructure experience.
  • Experience creating and presenting to executive level stakeholders (technical and non-technical).
Benefits
  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaC#ASP.NETJavaScriptPythonC++SIP ProtocolRESTful APIsWebRTCcloud telephony
Soft skills
customer-facing presentation skillsmentoringteam leadershiprisk managementsolution quality assurancecommunicationproject managementtraininginfluencing strategyproblem-solving
Certifications
industry certifications for Zoom Contact Centerprocess automation technologies