Engineer

• Resolves complex technical issues for Truist's Network applications.
• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
• Communicates status of issue resolution to internal customers.
• Design, configure, and maintain Infoblox DDI infrastructure including DNS, DHCP, and IPAM services.
• Implement and manage IP address allocation strategies and subnet planning.
• Monitor and optimize DDI service performance through dashboards and alerting systems.
• Perform capacity planning and scalability assessments for DDI infrastructure.
• Maintain DNS zone configurations, records management, and delegations.
• Plan and execute migrations from Microsoft DNS/DHCP to Infoblox platforms.
• Configure and maintain DTC (DNS Traffic Control) for load balancing and failover.
• Design, configure, and maintain F5 BIG-IP platforms including LTM, GTM/DNS, ASM, and APM modules.
• Implement and manage load balancing policies, pools, virtual servers, and health monitors.
• Configure and optimize SSL/TLS offloading and certificate management.
• Maintain F5 DNS (GTM) for global load balancing and disaster recovery.
• Work with application teams to onboard and optimize application delivery.
• Implement traffic management policies and iRules for complex requirements.
• Perform system upgrades, patches, and configuration backups.
• Develop automation solutions using REST API, Python, Ansible, and Terraform.
• Enable self-service capabilities for development teams through automation frameworks.
• Integrate DDI and F5 services with CI/CD pipelines and DevOps workflows.
• Create and maintain Infrastructure as Code (IaC) for configurations.
• Implement declarative automation using F5 AS3 and DO.
• Provide escalated technical support for complex DNS, DHCP, IPAM, and load balancing issues.
• Perform root-cause analysis and implement corrective actions for service incidents.
• Respond to incidents and service tickets in accordance with established SLAs.
• Document troubleshooting procedures and resolution steps.
• Analyze trends in technical issues and develop recommendations for improvements.
• Monitor system health and performance using dashboards and alerting.

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