Solutions Engineer

• Design and Build Custom Integrations: Serve as the technical expert to design, build, test, and deploy bespoke data integrations and custom solutions that fulfill unique client requirements during the onboarding process.
• Technical Scoping and Estimation: Collaborate closely with the Implementations team to review client data, define technical scopes, provide accurate effort estimates, and establish clear timelines for integration delivery.
• Code Quality and Standards: Ensure all custom code and integration services adhere to internal best practices, maintain high quality standards, and are robust, scalable, and secure.
• Handover and Optimization: Design integrations with the client operations team in mind, ensuring a smooth technical handover post-go-live and establishing clear processes for ongoing maintenance and support.
• Develop Reusable Assets: Identify opportunities to standardize common integration patterns and build reusable tools, scripts, and templates to increase the efficiency of the overall Client Experience team.
• Comprehensive Documentation: Create and maintain detailed technical documentation, including architecture diagrams, integration specifications, data dictionaries, and operational runbooks for every deployed solution.
• Post-Deployment Support: Provide technical support and escalation for integrations, working to quickly resolve production issues that require deep knowledge of the custom solution.

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