Customer Service Representative, Medical Billing Call Center
Trinity Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $29 per hour
Job Level
Junior
About the role
- Performs day-to-day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location
- Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction
- Assists patients in the resolution of billing issues, including setting up payment plans and responding to complaints
- Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results
- Tracks trends of customer service encounters and recommendations for resolutions of issues
- Resolves independently or escalates issues affecting customer complaints to the SupervisorCustomer Service
- Performs communication and follow-up processes related to customer service and ensures timely submission and tracking
Requirements
- High school diploma or Associate's degree in Accounting or Business Administration or related field
- At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting
- Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
- Excellent verbal and written communication skills and organizational abilities
- Strong interpersonal skills in interacting with internal and external customers
- Ability to interpret customer requirements and recommend appropriate actions to satisfy customer needs
- Accuracy, attention to detail and time management skills
- Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue cycle functionsbilling issue resolutionpayment plan setupcustomer service documentationtrend trackingissue escalation
Soft skills
customer satisfactionverbal communicationwritten communicationorganizational abilitiesinterpersonal skillstime managementattention to detail
Certifications
High school diplomaAssociate's degree in AccountingAssociate's degree in Business Administration