Customer Support

• Assists customers with use of Viewpoint software core product(s) and point-solutions: Vista, Procontractor, and Spectrum
• Monitors, tracks, and documents customer support calls and related activities in a CRM system
• Uses SQL Query, reporting tools, and spreadsheets to examine underlying data
• Utilizes internal AI-powered tools to analyze customer issues and expedite problem resolution
• Develops content for an AI based case resolution solution to assist customers with common questions and problems
• Serves as an on-call resource for International calls as part of normal department rotation, as assigned.

Application Customer Support

Application Support Specialist

Customer Support