Trimble Inc.

Field Technical Support Professional

Trimble Inc.

full-time

Posted on:

Location Type: Office

Location: Lake Oswego • Colorado, Oregon • 🇺🇸 United States

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Salary

💰 $60,600 - $78,800 per year

Job Level

Junior

Tech Stack

AWSAzureCloudSQL

About the role

  • Responsible for resolving SQL data-related and reports-related issues.
  • Monitoring and tuning performance in both self-hosted and cloud-deployed Trimble Viewpoint environments.
  • Provide telephone and Internet support to customers with questions or issues related to configuration/setup, product functionality, performance, and hosted software services.
  • Troubleshoot and solve technical issues, including system performance, permissions, data inconsistency, and application errors.
  • Provide expertise in SQL Data Manipulation and Administration for all Viewpoint product suites.
  • Assist customers with software upgrades, migration, and transformation.
  • Document issues/feedback from customers for use by Development.
  • Develop Knowledge Base articles to document troubleshooting steps and standard solutions.
  • Implement performance optimizations suggested by engineering personnel.
  • Respond to alerts, and help monitor, tune, and configure Non-Production and Production monitoring.

Requirements

  • Demonstrated experience troubleshooting SQL, including tables, triggers, views, stored procedures, performance tuning, and ability to write complex SQL queries in Microsoft Transact SQL.
  • Demonstrated experience with Crystal Reports, including sub-reports, running totals, linking tables, and troubleshooting.
  • Deep understanding and working knowledge of Microsoft Reporting Services or Financial Statements Reporting applications.
  • Sound knowledge of SQL Server Database Administration and relational database concepts.
  • Experience in cloud-based environments such as AWS, Azure, or IaaS-based providers.
  • Experience with remote desktop takeover tools (Example: Zoom, WebEx, GoToMeeting, Bomgar).
  • Familiarity with the commercial construction industry (For example, Job costing, Payroll, Accounts Payable, Accounts Receivable, Equipment Tracking, and Project Management) is an asset for this position but not required.
  • Bachelor’s degree, preferably major in computer science or relevant experience.
Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Time off plans
  • Retirement plans
  • Tax savings plans for health, dependent care and commuter expenses
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLMicrosoft Transact SQLperformance tuningCrystal ReportsMicrosoft Reporting ServicesSQL Server Database Administrationrelational database conceptscloud-based environmentsAWSAzure
Soft skills
troubleshootingcustomer supportdocumentationproblem-solvingcommunication