Mechanical-Electrical Estimating Specialist
Trimble Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Milton Keynes • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and maintain a high level of knowledge of (MEP) software products
- Answer incoming support calls courteously and within defined timescales
- Provide problem solving service for customers relating to Estimating software packages
- Complete customer support tickets on the CRM database
- Provide high level technical support to customers
- Help maintain the list of defects and enhancements
- Test new versions of software as necessary
- Assist with the production of user documentation, manuals & help files as necessary
Requirements
- Experience in a customer service role and/or technical support role
- Excellent written and verbal communication skills
- Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
- Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
- Well-organised, self-directed team player
Benefits
- Belong, Grow, Innovate
- Environment where you are seen, heard, and valued
- Opportunity to build a career and drive collective growth
- Innovative ideas shape the future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MEP softwareEstimating softwareCRM databasetechnical supportproblem solvinguser documentationsoftware testing
Soft skills
customer servicecommunication skillstroubleshootingproblem-solvingself-directedteam playerorganisational skills