Operations

• Perform and adapt to many operational tasks (analyzing alert patterns, developing specifications for enhancements, troubleshooting slow or malfunctioning applications/infrastructure interrelationships) across a multitude of disciplines and technologies.
• Diagnose and resolve issues independently.
• Provide leadership, guidance, and training to the team to ensure they continue growing and expanding their skills.
• Consult and collaborate with the engineering teams and business units to assist them with their changes to the infrastructure and ensuring adherence to standards.
• Lead the team to identify repetitive work functions that can be automated and work with the Automation Team to eliminate that work.
• Leverage capabilities within ServiceNow to streamline issues and workflows to maximize efficiency.
• Lead the team to identify improved monitoring opportunities and improvements.
• Ensure there is effective documentation available to the team either by creating and publishing or supporting members of the team to do so.
• Perform other duties as assigned.

Technology Operations Consultant

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations