Operations

• Articulate the operational strategy to influence leadership and contribute to business planning efforts that drive sustainable, scalable growth
• Support scheduling, short-term planning, for all areas of the business, including the implementation of WFM services into unsupported areas
• Execute Workforce Planning strategies (e.g., part-time or flexible schedules) to appropriately deliver Transcarent’s current and future portfolio of service lines
• Support the development of operating models to deploy critical business innovations with minimal disruption to routine service
• Contribute operational requirements for investments in technology-enabled WFM tools
• Collaborate with Practice Leads to execute operational models that support rapid growth while delivering customer commitments and quality
• Partner with Practice Leads to pilot and refine alternative scheduling strategies to effectively service predictable demand peaks and new business growth
• Execute Workforce Management operational strategies to consistently deliver targeted service results, minimizing over- and under-serving accounts
• Deliver accurate and precise short-term forecasts within defined tolerance margins
• Support the execution of remote work strategies with flexible scheduling and delivery models
• Assist in integrating BPO schedules and staff to support ongoing operationalization of key goals
• Ensure Real Time Administration of staff schedules are aligned with departmental goals

Senior Manager, Workforce Operations

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist

Senior Campaign Operations Manager