IT Support

• Keep tickets up to date and clearly documented in ticket management system
• Maintain hardware including workstations, phones, and servers
• Process employee status change requests including new hires, terminations, and department transfers
• Process requests for hardware and software purchases including workstations, phones, and peripheral devices
• Email/Phone account management
• Maintain IT asset and contract tracking system
• Basic network (wired and wireless) maintenance and troubleshooting
• Demonstrates knowledge of and supports each entity's mission and vision, policies and procedures, operating instructions, confidentiality guidelines and code of ethical behavior
• Flexible to work outside of standard office hours if requested with proper notice
• Performs other job-related duties as requested

Senior IT Support Specialist

IT Support Specialist II