Marketing Operations Manager
Galileo 🔭
Go
Customer Success Specialist
Trader Interactive
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Primary account nurturer responsible for retention and partnering with the Account Executive on revenue protection and growth strategies
- Analyze performance data, present insights, and make strategic recommendations to maximize dealer ROI
- Advocate for product enhancements and escalate issues to ensure fast resolution
- Retain and grow a book of business through strategic, proactive communication and build trusted relationships
- Dive deep into digital advertising KPIs (CPC, CTR, VDP views, lead conversion rates) and present performance versus competition
- Identify expansion opportunities, refer sales opportunities, and guide dealers through package adjustments with Account Executive
- Train dealerships on new features and act as an extension of the Onboarding program
- Monitor account health, identify risks, implement solutions, and provide proactive support
- Collaborate with Sales, Product, Support, and leadership as the voice of the customer
Requirements
- 2+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Digital Marketing Strategist, preferably within a SaaS or digital advertising company
- Direct experience in or strong familiarity with the digital marketplaces and an understanding of typical dealership operations is highly required
- Proven ability to conduct data analysis and collect data
- Comfortable with digital advertising metrics and able to translate complex data into a simple, compelling narrative for clients
- Demonstrated experience in a consultative sales or account expansion role, with a track record of meeting and exceeding retention and revenue targets
- Exceptional presentation and communication skills, with the ability to confidently lead performance reviews and strategic discussions with key decision-makers
- Proficiency with CRM software (e.g., Salesforce) and experience with business intelligence tools (e.g., Power BI, GA) is a plus
- A highly motivated, proactive, and organized self-starter who can manage a diverse book of business effectively
- Bonus Points: Bachelor's degree in Business, Marketing, or a related field is preferred
