Trade Nation

Customer Success Analyst

Trade Nation

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • - Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
  • - Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
  • - Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
  • - Ensure that you act with adherence to all relevant regulatory requirements.

Requirements

  • - Previous experience in working in the financial services sector, or
  • - Knowledge or demonstrated interest in the CFD/FX/online trading space.
  • - Previous experience working for a CFD Broker or similar is desirable.
Benefits
  • - Competitive salary, and discretionary annual bonus.
  • - Private healthcare.
  • - Life Insurance, Critical Illness & Income Protection cover.
  • - Active Lifestyle allowance.
  • - Annual leave above minimum entitlement.
  • - Up to 3 weeks allowance to work in any location.
  • - Fresh fruit weekly

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceproactive problem solvingcommunicationinterpersonal skills