Customer Success Manager

• Audit and rewrite Zendesk Knowledge Base content.
• Create easy-to-follow how-to and troubleshooting guides.
• Update tagging and metadata for better AI search.
• Collaborate with internal teams for article validation.
• Measure article performance using Zendesk Explore and Forethought data.
• Updating SalesForce data and documentation.
• Helping with Support tickets follow up.
• Preparing initial feedbacks when needed.
• Preparing graphs for PPT presentations.
• Verifying payments and adoption status

Intern – Global Support, Customer Success

Client Engagement Manager

Junior Customer Success Manager – API