Toyota (GB) plc

Application Support Specialist

Toyota (GB) plc

full-time

Posted on:

Location Type: Hybrid

Location: Epsom • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

RPASQL

About the role

  • Providing proactive 1st to 3rd line support for business applications and services, ensuring a high quality of service to all customers.
  • Working in a rota with 3 others to provide support during business hours 8-6 Mon-Fri and out of hours cover, e.g. at Month End and for releases.
  • Manage tickets and outcomes against agreed service levels, ensuring personal and team Service Level Agreement targets are met.
  • Maintain systems knowledge and expertise to support business applications and services.
  • Develop a thorough understanding of the business and our customers including products, services, channels, key processes, IT systems, infrastructure, and drivers for change.
  • Work with internal teams and external suppliers to service requests, resolve incidents and deliver change.
  • Configure and maintain systems including managing accounts, parameters, roles, workflows and interfaces.
  • Undertake maintenance and enhancement activities to support the business.
  • Support change with impact assessment, input into design, configuration and service transition of new services or changes to existing services.
  • Create, maintain, and share knowledge and documentation across the team and department to reduce single points of failure and enhance service levels.
  • Actively participate in the resolution of major incidents, post-incident reviews and change implementation reviews.
  • Engage in service improvements, making recommendations to improve stability, functionality, and customer satisfaction.
  • Build and maintain effective relationships with colleagues, customers, and suppliers.
  • Provide advice, guidance and estimates to the Solution Design process as required to ensure proposed solutions are operationally supportable.
  • Represent IT in a professional manner in all forms of contact with both internal customers and external parties.
  • Contribute to the effective financial management of UK IT, ensuring areas of responsibility remain within agreed budgets and all expenditure is approved in accordance with the governance structure.
  • Keep up to date and comply with prevailing regulations.

Requirements

  • Experience in a similar IT application support position, providing direct technical support to systems and applications end users
  • Demonstrable problem solving and analytical skills
  • Technical skills to enable information gathering and analysis e.g. good understanding of SQL, Operating System knowledge, data movement and web interfaces
  • An aptitude for technical concepts and ability to learn and understand complex systems
  • Ability to develop systems knowledge to become a subject matter expert
  • Experience of managing vendors’ tickets to resolution within Service Level Agreements.
  • Experience administering and configuring systems and managing change
  • Desirable:
  • Experience supporting robotic process automation or other process automation
  • Technical awareness of Retail Point of Sale, Contract Management, or reporting systems/services
Benefits
  • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
  • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
  • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
  • Generous annual leave of 25 days which increases with service and holiday purchase option
  • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
  • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
  • Employee Assistance Program
  • Eye tests
  • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
  • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
  • Dress for your day policy to make you feel comfortable at work
  • Eco HQ, free parking & restaurant
  • Two volunteering days per year
  • Reward gateway voucher discounts
  • Flexible working scheme and we welcome flexible working conversations at interview
  • Regular 121s with your manager, a personal development review (PReview) each quarter
  • A wide range of learning & development opportunities including Linked In Learning courses
  • £250 contribution towards you learning something new outside of work
  • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLOperating System knowledgedata movementweb interfacessystem administrationconfiguration managementchange managementrobotic process automationRetail Point of SaleContract Management
Soft skills
problem solvinganalytical skillsrelationship buildingcustomer satisfactioncommunicationteam collaborationservice improvementimpact assessmentdocumentationfinancial management