Implementation Engineer
Tonkean
full-time
Posted on:
Location Type: Hybrid
Location: Tel Aviv • 🇮🇱 Israel
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build, configure, and test solutions in Tonkean based on detailed solution designs provided by Implementation Architects.
- Provide demos to your “client”, whether they are internal to Tonkean or external to the client. Leverage APIs, webhooks, and integrations to connect systems and automate workflows end-to-end.
- Troubleshoot technical challenges, optimize configurations, and ensure performance meets expectations.
- Collaborate with the customer and Architect to iterate on builds as new insights emerge.
- Define and document implementation best practices, reusable components, and technical templates.
- Serve as the subject matter expert on the Tonkean platform, pushing the boundaries of what’s possible with the platform now and reinforcing with the Product Team what should be possible in the future.
- Support customers during UAT, Hypercare, and go-live phases, ensuring a smooth transition and high adoption.
Requirements
- 4+ years in implementation, solutions engineering, or platform configuration roles.
- Deep understanding of no-code/low-code platforms, APIs, and enterprise systems.
- Strong troubleshooting skills; comfortable solving novel technical challenges.
- Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able
- Experience implementing SaaS solutions in complex environments.
- Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation.
- Familiarity with CRUD operations, webhooks, JSON, and basic scripting logic.
- Comfortable working cross-functionally with product, customer success, and design teams.
- Startup mindset with the ability to build scalable processes in a fast-paced environment.
- Confidence in demoing built solutions and communicating how and why certain configuration steps were taken.
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
no-code platformslow-code platformsAPIswebhooksSaaS solutionsCRUD operationsJSONscripting logicsolution engineeringplatform configuration
Soft skills
troubleshootingproblem-solvingcross-functional collaborationcommunicationadaptabilitycustomer supportproject managementclient engagementiterative developmentdemo presentation