Operations

• Responsible for supporting and operating the company's operational systems, and resolving medium- to high-complexity technical issues related to systems and project requests.
• Collaborate on appropriate technical solutions by interacting with the areas/teams involved in the project/system.
• Perform high-impact restores and changes.
• Handle incident resolution and perform root-cause analysis on BSCSIX.
• Work proactively to ensure high availability.
• Contribute to project architecture from an operating systems perspective.
• Implement server, storage, and infrastructure solutions.
• Open support tickets with vendors.
• Conduct performance analysis.
• Perform maintenance on cluster tools and clusterware software.
• Participate in maintenance of DNS, Active Directory (AD), DHCP, Exchange, and other Microsoft tools.
• Work with billing business rules to release billing cycles.

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