Tilt (formerly Empower)

Senior IT Engineer

Tilt (formerly Empower)

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇺 Australia

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Job Level

Senior

About the role

  • Deliver white-glove IT support to teammates across APAC, EMEA, and the Americas — from quick wins to complex troubleshooting.
  • Own global SaaS administration across Okta, Google Workspace, Slack, and 1Password — managing access, integrations, and renewals for 450+ employees.
  • Oversee device logistics and management for a distributed workforce — partnering with GroWrk, CDW, Kandji, and Intune to ensure seamless onboarding and offboarding.
  • Strengthen our security and compliance posture by supporting SOC 2 Type 2, PCI DSS, and quarterly access reviews — while deploying and maintaining tools for EDR, DLP, and SIEM.
  • Build IT automations and integrations that make our workflows smarter, faster, and easier.
  • Contribute to infrastructure and project work, from migrations and tool rollouts to documenting scalable IT processes.
  • Serve as a trusted partner to cross-functional teams, translating technical challenges into clear, human solutions.

Requirements

  • 5+ years of experience in IT Engineering or Support, ideally in a startup or fast-scaling environment.
  • Proven success supporting remote and globally distributed teams across multiple time zones.
  • Strong troubleshooting skills — from “my laptop won’t turn on” to advanced SSO and authentication issues.
  • Mastery of core tools: Okta, Google Workspace, Slack, 1Password, Kandji, Intune, and Vanta.
  • Deep understanding of security and compliance frameworks (SOC 2, PCI DSS, CIS, NIST).
  • Excellent written and verbal communication — especially in async channels like Slack and email.
  • Empathy and patience that make every support interaction feel seen and valued.
  • Comfortable with ambiguity, proactive in finding answers, and motivated by helping others succeed.
Benefits
  • Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.
  • Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.
  • Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.
  • Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.
  • Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)
  • Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supporttroubleshootingSaaS administrationautomationintegrationssecurity frameworkscompliance frameworksdevice managementaccess managementproject documentation
Soft skills
communicationempathypatienceproblem-solvingproactivityadaptabilitycollaborationcustomer servicecross-functional partnershiptime management
Certifications
SOC 2 Type 2PCI DSS