Tidal Financial Group

IT Manager

Tidal Financial Group

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, Illinois, New York, Wisconsin • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

AzureDNS

About the role

  • Administer Microsoft 365, Entra ID (Azure AD), Intune, Rippling MDM, Teams, File Storage systems, and all relevant admin centers.
  • Maintain user lifecycle processes including provisioning, deprovisioning, access management, and identity governance.
  • Configure and maintain SSO, SAML, OAuth, and SCIM integrations.
  • Manage DNS, domains, and identity-integrated external services.
  • Oversee patching, updates, endpoint compliance, and general system performance.
  • Lead and mentor IT Support Specialists and ensure consistent service quality.
  • Manage ticket workflow, SLAs, escalation processes, and user communication.
  • Enforce least-privilege access, role-based access control, and zero-trust principles.
  • Monitor for operational or security issues and escalate when necessary.
  • Serve as operational owner for all business systems, including SaaS platforms and internal software.
  • Research emerging IT tools and technologies that can improve operations, security, or efficiency.
  • Monitor system health, alerts, logs, and endpoint telemetry.

Requirements

  • 10+ years in IT operations, IT system administration, or IT engineering roles.
  • 5+ years managing or mentoring IT support teams.
  • Deep expertise with Microsoft 365, Entra ID, MDM Exchange, and endpoint management.
  • Strong understanding of identity standards: SSO, SAML, OAuth, OIDC, SCIM.
  • Solid troubleshooting skills across endpoints, authentication, networking, and SaaS systems.
  • Experience managing SaaS applications and business systems.
  • Strong communication skills with the ability to translate technical issues into business terms.
  • Highly organized, structured, and proactive in identifying and resolving issues.
Benefits
  • N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft 365Entra IDIntuneRippling MDMSSOSAMLOAuthSCIMDNS managementendpoint compliance
Soft skills
leadershipmentoringcommunicationorganizational skillsproactive problem solvingtroubleshooting