Thrive by Shopventory

Part Time Customer Care Representative

Thrive by Shopventory

part-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, Colorado, Hawaii, Oregon, Utah, Washington • 🇺🇸 United States

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Salary

💰 $23 - $25 per hour

Job Level

Mid-LevelSenior

About the role

  • Helping customers (and prospective customers) navigate our system via live chat, email, phone and video calls.
  • Gaining a better understanding of Thrive.
  • Encouraged to grow and offer more contributions to help the company grow and develop a better product.

Requirements

  • This position is part time. We are looking for someone who can work 25 hours/week, preferably 5 hours/day Monday through Friday during which time your focus will be assisting customers.
  • A major plus is being able to work until 8 pm ET Monday through Friday.
  • Prior experience in customer service helpful.
  • You have superior communication skills - writing will be most of your job.
  • The ability to express complex subjects in a simple way will be a key to your success.
  • You know how retail and running a business works.
  • You are a problem-solver - You can find creative solutions to complex problems, and do so with a smile!
  • You manage your time wisely.
  • You can wear a lot of hats. You’ll be responsible for billing questions, semi-technical questions, setup questions and more.
  • You play well with others - Even when questioning the status quo, you still work within the team.
  • You can embrace the occasional "grind" .
  • You get to the root of the issue.
  • Bonus points for (let us know in your cover letter if any of these are you!):
  • Spanish speaking
  • Experience in tech startups
  • Chat or phone based customer service experience
  • Retail or restaurant experience
Benefits
  • Work from Home
  • Compensation
  • $23-$25/hour based on experience

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
superior communication skillsproblem-solvingtime managementteam collaborationcreative solutionsability to simplify complex subjectsadaptabilitycustomer servicecustomer assistanceinterpersonal skills