Customer Success Manager

• provide solutions-based support to the company’s most important customers
• contribute towards Customer Success Plans
• measure customer metrics
• drive high levels of customer engagement
• assist customers with their challenges when they arise
• partner with Sales to track renewals, build value, and expand contracts within the customer base
• work cross-functionally with the sales and product teams to communicate customer needs
• develop and drive customer success outcomes
• manage customer account portfolios

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