Field Service Engineer – MD/DC
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $48 per hour
Job Level
Mid-LevelSenior
Tech Stack
Electron
About the role
- responsible for managing all aspects of field service support and customer relationship management
- carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product
- responsibility for meeting customer SLA and internal KPI objectives
- ensuring customer satisfaction in all aspects of services provided
- assist the Commercial Team with technical information, training, and demonstrations
- accurately document field service activities, including installation report and service work report
Requirements
- Bachelor’s degree in analytical chemistry, chemical engineering, or equivalent
- Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs
- 5+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems
- Analytical troubleshooting and problem-solving abilities
- Interest in technology and IT trends
- Knowledge of electron microscopes is an advantage
- Valid Driver’s License Required
- Available to travel on a daily and up to 50% overnight within territory (Maryland and D.C.)
Benefits
- competitive remuneration
- annual incentive plan bonus
- healthcare
- a range of employee benefits
- health incentive programs
- employee assistance
- family support programs
- commuter benefits
- tuition reimbursement
- at least 120 hours paid time off (PTO)
- 10 paid holidays annually
- paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- accident and life insurance
- short- and long-term disability
- retirement and savings programs
- employees’ Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ChromatographyMass Spectrometryanalytical troubleshootingproblem-solvinginstallationmaintenancetraining
Soft skills
customer relationship managementcustomer satisfactiontechnical information assistance
Certifications
Bachelor’s degree in analytical chemistryBachelor’s degree in chemical engineeringValid Driver’s License