Support Engineer

• Deliver high-quality, customer-focused technical support for DSAS products
• Apply strong analytical and problem-solving skills to resolve complex technical issues efficiently
• Follow IT service management (ITSM) protocols
• Take full ownership of assigned support cases
• Work with Customer Relationship Management (CRM) tools such as Salesforce or Atlassian Jira
• Apply programming expertise in .NET and C# to diagnose and address technical challenges
• Work with databases (MS SQL, Oracle, PostgreSQL) to perform basic administration tasks
• Demonstrate understanding of cloud platforms and container technologies
• Build and maintain strong partnerships with internal teams
• Communicate clearly and respectfully with customers and colleagues
• Contribute to the creation and maintenance of Knowledge Articles and technical documentation
• Embrace and apply the Practical Process Improvement (PPI) Business System

Support Analyst / Technical Support Specialist

Technical Support Specialist

Senior Technical Support Engineer

Support Engineer

Senior Technical Support Engineer