Thermo Fisher Scientific

Field Service Engineer II – SEM, TEM, FIB

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Office

Location: Hillsboro • Oregon • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
  • Conduct on-site scheduled planned maintenance visits
  • Provide troubleshooting and repair support for customers and other field service personnel
  • Cultivate and develop positive working relationships with customers, system users and company personnel
  • Successfully complete technical training, as required
  • Complete and submit field service reports on assigned tools
  • Perform Preventive Maintenance tasks
  • Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
  • Provide training for customers and users on system maintenance
  • Provide feedback to product quality teams
  • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
  • Provide guidance for various reports including identifying and isolating unique problems with system
  • Act as a subject expert and resource for training
  • Align with application scientists to collaborate on outstanding solutions to meet our users challenges
  • Must maintain Thermo Fisher Scientifics’ Four-I Values.

Requirements

  • University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience
  • 4-5 years’ Experience: Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
  • Experience with Ultra High Vacuum (UHV) a plus but not required.
  • Experience operating O-scopes, digital voltmeter and logical problem solving.
  • Required to read, write, and speak English fluently.
  • Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
  • Demonstrated ability to be detail oriented, problem solver, promote team environment.
  • Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
  • Literate in Windows software environments
  • Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.
  • Ability to read and interpret schematics
  • Ability to partner effectively with customers
  • Must be willing to travel 0-25% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnel
  • Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
Benefits
  • transportation support
  • company phone
  • company laptop
  • bonus
  • 401k
  • healthcare
  • employee assistance program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingrepairingcalibratingpreventive maintenanceoperating analysis toolsreading schematicsproblem solvingtechnical trainingUltra High Vacuum (UHV)high voltage systems
Soft skills
relationship buildingdecision makingdetail orientedteam collaborationconfidentialitycommunicationworking under pressuretrainingfeedback provisionguidance
Certifications
Bachelor degree in electronicsBachelor degree in physicsBachelor degree in engineeringBachelor degree in computer sciencevalid driver’s licensepassport