Ecommerce

• Translate client experiential needs into actionable developer storyboards, incorporating data capture and reporting requirements.
• Design XR experiences for skill application and training in simulated environments.
• Serve as the primary liaison between client SMEs, Sponsors, and Developers, managing timelines and deliverables.
• Coordinate and execute QA testing for XR content, documenting feedback and revisions.
• Review XR content to ensure alignment with client and developer expectations.
• Assist with implementing XR products into the LMS and building initial reporting structures.
• Use design documents and storyboards to create digital course content using ADDIE, SAM, or other instructional design methodologies leveraged by Mosaic as appropriate for client engagement.
• Prepare and lead design sessions with clients and Subject Matter Experts (SME), both in person and virtual.
• Identify the criteria used to assess learner’s performance and develop assessment and measurement instruments.
• Create Digital learning experiences that resonate across diverse audiences.
• Study source material and conduct additional research to fully understand learning content needed for the client’s solution.
• Drafts solution outline, concept descriptions, learning content overviews, and other explanatory documents to confirm the client’s solution prior to storyboarding.
• Create and/or creation of extensive storyboards for the intended learning solution, which includes user interface components, detailed instructions on modeling and image development, and specific directions for third-party developers.
• Review models, functional versions of solutions, and other developed components to ensure integrity and consistency with intended design.
• Communicate vision and details of solution to third-party development partner throughout the design, development, and delivery phases.
• Strive for continuous improvement of awareness and understanding of modern and trendy methods of using XR and other immersive learning technology.
• Advocate for the potential learner as a user of the intended technology solution, including designing components for effective user interface, and improving user experience.
• Partner with other Digital Learning team members to problem solve, brainstorm user experience improvements, and connect development steps to client requirements.
• Partner with Digital Learning leadership to ensure projects are executed in scope, on-time, and on budget.
• Support Quality Assurance team members to help them understand the learning solution and effectively record feedback for improving development.
• Apply traditional learning theories and design methods to modern tools and technology, including virtual reality, augmented reality, and immersive environment-based experiences.
• Attend and actively participate in a variety of status meetings and working sessions that span across projects.
• Willingness to attend meetings during non-traditional business hours to accommodate multiple time zones.
• Partner with Sr. Manager Client Delivery, Project Manager, Project Controller to ensure project is on-time, on-budget, in scope.
• Provide timely status reports to internal and external stakeholders as required.
• Meet project deadlines through effective team management and proactively escalate any issues or problem areas that may compromise deadlines.
• May identify or develop new business opportunities.
• May provide expertise in developing statements of work (SOW) and basis of estimate (BOE) documents for new projects, and actively contribute to the creation of responses for requests for proposals (RFPs).
• Attain billable hours requirements.
• Lead small- and large-scale multi-discipline teams to assess client needs; design and implement approved solutions.
• Guide teams in meeting project standards and specifications, mentoring them in training development and consulting best practices.
• Provide editorial peer review to ensure alignment with training best practices, editorial standards, and project guidelines and specifications.
• Support roll-on/roll-off of project team members.
• Respond to Consultant concerns, resolve issues, and provide support as required.
• Provide timely and effective coaching and performance feedback to team members and is viewed as a trusted resource by the team and client.
• Effectively consult with client to determine root issues and gaps in employee performance and current business processes that can be addressed through Mosaic’s suite of solutions.
• Facilitate workshops or interviews with client stakeholders and subject matter experts to generate business cases.
• Effectively build relationships with key clients and stakeholders to influence program- and projectlevel direction.
• Facilitate meetings and participate in working sessions with clients; communicate best practices to the client to aid in decision-making.
• Apply appropriate levels of edits and feedback on deliverables to ensure that ideas are clearly communicated, visually laid out well, instructionally sound, correctly formatted, and presented in an appropriate voice.
• Develop, customize, and troubleshoot templates; develops style guides, editing checklists, and other standards for the team.

Senior Consultant, Digital Experience

Senior Manager, eCommerce Merchandising