Operations

• Manage the revenue performance across multiple state markets and both verticals (Casino and Sportsbook).
• Develop and execute strategies that optimize retention, promotions, and player reinvestment to drive profitability.
• Identify state-specific trends and opportunities based on player behaviour, competition, and regulatory nuances.
• Partner with Business Intelligence teams to produce forecasts, performance analyses, and revenue models that inform decision-making.
• Lead commercial performance reviews, highlighting key growth levers and potential risks.
• Support new market launches, ensuring local promotional and commercial strategies align with state dynamics.
• Monitor competitive activity to ensure Hard Rock Bet maintains a distinctive edge in player engagement and value.
• Collaborate closely with CRM, Marketing, Product, VIP and Operations teams to ensure alignment between commercial strategies and player experiences.
• Partner with Compliance teams to ensure all promotional and commercial activities are fully compliant with each state’s regulations.
• Work with Trading and Commercial teams to fine-tune margins, segment players, and maximize revenue opportunities.
• Develop and maintain dashboards and reporting frameworks that track key KPIs — including GGR, NGR, ARPU, Reinvestment.
• Deliver actionable insights to senior leadership on performance trends, campaign outcomes, and optimization opportunities.
• Drive continuous improvement by leveraging data to refine commercial strategies and player engagement initiatives.

Manager – Revenue VIP Operations

Sales Compensation & Operations Consultant

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist