Manager – Sportsbook Operations
The Leaflet
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee day-to-day sportsbook operations, ensuring all technical, procedural, and trading activities meet regulatory and performance standards.
- Define and execute the operational strategy aligned with company objectives and growth plans.
- Partner with cross-functional teams (Product, Compliance, Risk, Trading, and Customer Experience) to enhance operational efficiency and customer outcomes.
- Lead the continuous improvement of systems, workflows, and data-driven decision-making processes.
- Manage and mentor Team Leads and Associates, fostering a culture of accountability, collaboration, and professional growth.
- Identify training needs and create development programs to enhance technical and leadership capabilities within the operations teams.
- Establish clear KPIs and performance metrics across sportsbook operations teams.
- Regularly review performance reports, identify trends, and implement corrective actions to optimize operations.
- Oversee the management of major incidents and operational escalations, ensuring timely, effective resolution and communication with senior leadership.
- Champion data accuracy and operational integrity, minimizing exposure to operational or regulatory risk.
- Identify, propose, and implement process automation and technological enhancements to streamline sportsbook operations.
Requirements
- 5+ years of experience in sportsbook operations, with at least 2+ years in a leadership or managerial capacity.
- Strong understanding of sportsbook systems, trading operations, compliance, and regulatory frameworks.
- Proven experience leading multi-tier teams and implementing operational strategies.
- Exceptional analytical, problem-solving, and communication skills.
- Demonstrated ability to collaborate cross-functionally and drive alignment between business and operational goals.
- A proactive mindset with a passion for innovation, continuous improvement, and customer experience.
Benefits
- Flexible vacation allowance.
- Innovative Environment: Join a team that thrives on pushing boundaries.
- Growth Opportunities: As we scale, your role will evolve, providing you with unlimited opportunities for personal and professional growth.
- Diverse and Inclusive: Join a team that values diversity, inclusivity, and embraces varied perspectives.
- Backing of a globally recognized brand and enterprise-level resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sportsbook operationstrading operationsoperational strategyprocess automationdata-driven decision-makingperformance metricsKPI establishmentregulatory complianceincident managementtechnical enhancements
Soft skills
leadershipmentoringcollaborationanalytical skillsproblem-solvingcommunicationproactive mindsetinnovationcontinuous improvementcustomer experience