IT Support

• Serve as primary point of contact for all IT infrastructure audits conducted by Gaming Control Boards and regulatory agencies
• Coordinate regulatory examinations focusing on backend IT operations, data center security, network infrastructure, and system administration practices
• Prepare comprehensive audit documentation covering all internal IT systems, security controls, backup procedures, and compliance evidence
• Facilitate regulatory walkthroughs of IT infrastructure and respond to technical inquiries
• Track all IT-related regulatory findings and coordinate remediation efforts across IT departments with defined timelines
• Maintain regulatory examination calendars and ensure IT department readiness for unannounced inspections
• Develop, implement, and maintain IT compliance policies covering data center operations, network security, system administration, and change control
• Establish continuous monitoring programs for internal IT infrastructure compliance and security control effectiveness
• Create and maintain IT risk registers identifying infrastructure vulnerabilities, access control deficiencies, and operational compliance gaps
• Conduct regular compliance assessments and gap analyses for internal IT systems and operations
• Maintain compliance dashboards with real-time metrics on IT infrastructure performance and regulatory adherence
• Maintain comprehensive documentation libraries for all IT systems, processes, security controls, and compliance procedures
• Establish and manage audit trail requirements for system access, configuration changes, and administrative activities
• Create standardized templates and procedures for compliance documentation across all IT departments
• Ensure proper retention and archival of IT compliance records in accordance with regulatory requirements
• Develop and maintain compliance reporting mechanisms for internal stakeholders and regulatory agencies
• Partner with IT Infrastructure, Applications, and Support Services teams on compliance control implementation
• Collaborate with Enterprise Security team on IT security compliance requirements and incident response procedures
• Work closely with Regulatory Affairs and Legal departments on IT-related compliance interpretations and requirements
• Coordinate with Internal Audit team on IT control testing and validation activities
• Interface with external compliance consultants and regulatory advisors on IT compliance matters
• Monitor regulatory changes affecting IT operations and assess impact on internal systems and procedures
• Develop and deliver IT compliance training programs for all technical staff and system administrators
• Lead compliance improvement initiatives to enhance control effectiveness and reduce regulatory risk
• Establish compliance metrics and key performance indicators for IT operations
• Stay current with gaming industry IT compliance best practices and emerging regulatory trends

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