The Jeffcoat Firm

Bilingual Pre-Litigation Case Manager

The Jeffcoat Firm

full-time

Posted on:

Location Type: Hybrid

Location: Alabama, Kentucky, Louisiana, North Carolina, South Carolina, Tennessee, Virginia • 🇺🇸 United States

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Salary

💰 $23 - $26 per hour

Job Level

JuniorMid-Level

About the role

  • Responsible for accurately documenting all case actions and client communications
  • Interact with clients by providing status updates and guidance on medical treatment and the personal injury process
  • Develop and maintain strong client relationships through responsive and empathetic communication.
  • Collect, review, and organize relevant case documentation, including evidence and legal records, to support attorney review and case preparation.
  • Review medical records and billing statements to support demand preparation
  • Draft detailed and accurate demand letters based on the case facts and medical treatment.
  • Verify lien amounts.
  • Collaborate with attorneys and team members to ensure all client needs and case milestones are addressed in a timely and organized manner.

Requirements

  • High school diploma or equivalent required.
  • Bilingual Speaking (English/Spanish)
  • Minimum of 2 years of client-facing or customer service experience—no prior legal experience necessary.
  • A strong communicator with excellent interpersonal, verbal, and written communication skills.
  • Coachable, eager to learn, and open to feedback in a collaborative environment.
  • Highly adaptable and able to stay organized while managing multiple tasks in a fast-paced setting.
  • Strong attention to detail with a commitment to accuracy and follow-through.
  • Proficiency in Microsoft Office; Litify experience is a plus.
Benefits
  • Competitive compensation based on the position you’re hired for and internal equity.
  • Remote work environment
  • Enjoy a comprehensive benefits package including medical, dental, and vision coverage.
  • Take advantage of parental leave & a 401k plan with an employer contribution.
  • Recharge with our generous vacation policy, including 12 paid holidays.
  • Our Firm believes in making our community a better place and paying all successes forward.
  • We offer 8 hours of volunteer time off per quarter.
  • We provide supportive leadership, expect accountability and transparency, and focus on outreach.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
case documentationmedical record reviewdemand letter draftingevidence organizationbilling statement reviewlien verification
Soft skills
communicationinterpersonal skillsempathyorganizationattention to detailadaptabilitycollaborationcoachablecustomer service
Certifications
high school diploma