Inside Sales Support Representative
The Home Depot
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Oregon • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership.
- Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs.
- Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Demonstrated project management skills
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Previous customer service or retail sales experience; home improvement trades specific
- Knowledge of local building codes; Home Improvement specific.
Benefits
- Competitive salary
- Health insurance
- 401(k)
- Paid time off
- Employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer servicequotingpricingissue resolutionlocal building codeshome improvement
Soft skills
collaborationnegotiationcomplaint handlingdispute resolutiongrievance resolutionwritten communicationverbal communication