The Disruptors Den

Support Engineer

The Disruptors Den

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AWSDockerEC2GrafanaGraphQLJavaScriptLinuxMySQLPostgresPrometheusPythonRubyTypeScript

About the role

  • Own and resolve technical support requests from customers with speed, clarity, and accuracy.
  • Handle full-stack troubleshooting across frontend, backend, APIs, databases, and integrations.
  • Provide technical guidance to Support Agents, resolving both Tier 1 inquiries (user guidance, product behavior) and advanced technical cases.
  • Investigate front-end issues using DevTools, reading server logs, and performing network troubleshooting.
  • Investigate REST and GraphQL API requests, authentication issues, and integration failures.
  • Troubleshoot and resolve system-level issues independently; escalate only confirmed defects to Engineering.
  • Execute high-privilege technical processes in production (e.g., running specific scripts on internal applications).
  • Write internal documentation, root cause analyses (RCA), and knowledge base content.
  • Collaborate with Engineering to improve product reliability and supportability.
  • Identify recurring technical issues and propose automation or system fixes to eliminate them.

Requirements

  • 2+ years of hands-on full-stack web development experience (frontend + backend).
  • Strong debugging experience in JavaScript, Python, or Ruby applications and web environments.
  • Proficiency with Linux systems (Bash commands, SSH, permissions, logs).
  • Strong experience with REST APIs and GraphQL (testing, debugging, authentication).
  • Database experience with MySQL or PostgreSQL (queries, joins, troubleshooting).
  • Familiarity with AWS services (ECR, Lambda, RDS, S3, EC2, ElasticBeanstalk, Kinesis, etc.).
  • Experience using browser and network debugging tools (Chrome DevTools).
  • Excellent English communication—clear, patient, and precise in writing and speech.
  • Fluency in at least one backend or scripting language: TypeScript, Ruby, or Python.
  • Experience with Postman, cURL, or Insomnia for API debugging.
  • Familiarity with ticketing platforms (Zendesk/Freshdesk) and incident workflows.
Benefits
  • Health insurance
  • Professional development opportunities
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
full-stack web developmentJavaScriptPythonRubyLinuxREST APIsGraphQLMySQLPostgreSQLdebugging
Soft skills
communicationproblem-solvingcollaborationtechnical guidancepatienceclarityaccuracydocumentationroot cause analysisautomation