Client Manager
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: New South Wales • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Partner with sales consultants for efficient implementation of new business and smooth transition into the client management team.
- Develop strategic relationships with key partners and understand clients' strategic business goals.
- Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.
- Monitor service delivery execution and identify opportunities for improvement.
- Liaise with internal functions to drive financial results and achieve high customer satisfaction.
- Meet persistency goals and finalize the renewal of client contracts.
- Define the Renewal Strategy with the Client Management and Underwriting Teams.
- Maintain records on SFDC for key accounts and manage clients in line with team procedures.
- Coordinate with regional service partners to enhance client-facing propositions.
- Leverage global client relationships to identify and facilitate growth opportunities.
- Provide subject matter expertise on healthcare and social security regulations for Australia and other markets.
Requirements
- University degree preferred.
- At least 2 years of experience in the insurance industry or strategic relationship management.
- Strong analytical skills and attention to detail.
- Excellent negotiation and interpersonal skills.
- Team player with the ability to drive results through collaboration.
Benefits
- Associated business travel required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical skillsattention to detailnegotiation skillsinterpersonal skillsteam playercollaborationclient managementstrategic relationship management
Certifications
university degree